The error wizard is generally used when a program startup error occurs. If this happens, the program cannot start and the reason is shown in the error wizard. When you click next on the screen, the error is reported to DataFire Technologies INC and the knowledgebase is searched for a possible solution. If a solution is found, the information will display in the final page of the error wizard.

This display shows the general error message in the text area. In some cases the general error message has enough information for you to resolve the issue. Otherwise you can click next to reach the solutions page.

This display shows the full detail of the error message and a print out of your system runtime environment. All of this information is sent as an error report when you click on next.

This page shows the status of sending the error report and checking for solutions. This step requires an internet connection for communication to the error report server.

The final page will give you information about solving the error. Some errors may not have a solution at the time of reporting to the knowledgebase. If no solution is available, you may see a general message with links to the online forums.